We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from Amazon or Aliexpress.
Legal Terms & Conditions Azdome's obligations under this warranty do not apply to any defect,malfunction, or failure as a result of misuse, abuse, improper installation, or use with faulty or improper equipment.
Warranty is valid only for products purchased on Amazon from Azdome and operated in the country where product is purchased. A product that is adapted or modified to operate in any country other than the country for which it was designed, manufactured,approved, or authorized is not covered under this warranty.
This warranty does not cover damage caused by accident, unauthorized repairs or modifications, improper use of electrical power supply, power surges or other external power supply faults, loss of power, failure to provide manufacturer's recommended maintenance, product transportation, neglect, vandalism, environmental conditions loss of use during any repair process, or any other conditions whatsoever that are beyond the control of Azdome.
Azdome shall have no liability for any incidental, consequential, or special damages. In no event shall this warranty require more than the repair or replacement of any part or parts that are found to be defective within the effective period of the warranty. No refunds will be given. If the necessary replacement parts are not available, Azdome reserves the right to make product substitutions of equal or greater value in lieu of repair or replacement.
This warranty does not extend to the purchase of opened, used,repaired, repackaged, and/or resealed products; including but not limited to sale of such products on internet auction sites and/or sales of such products by surplus or bulk resellers.
Any and all warranties or guarantees are void for any products or parts thereof which are repaired,replaced, altered, or modified without the prior express, written consent of Azdome
1. What isn’t covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 18 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products&giveaway prize
2. When does the warranty begin?
It begins the day you receive your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org
4. What is a valid proof of purchase?
● An Amazon order number or Aliexpress order number for a purchase
● A dated sales receipt from an authorized Azdome Reseller that shows a description of the product along with its price
5. What if I don’t have any proof of purchase?
● If you made your purchase through Azdome Direct, we may be able to locate your order using your email address, name or shipping address.
● If you made your purchase through an authorized Azdome Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided. For more information,please contact us at email@example.com
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to 'Edit User Profile'.
We are in compliance with the requirements of COPPA (Children Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Last modified: June 1st,2017
The video misty and dim after recording, what’s wrong with it?
Clean the lens and the windshield.
The DVR stops recording automatically, what should I do?
Check the settings of loop recording; check the video recording format to save space; use high speed SDHC TF card.
What should i do when pause and frame skip occur in video and picture playback?
Format your SD or TF card, check if your card is original.
Why do pictures appear to be black or too bright?
The auto-exposure function is influenced by high-contrast scenes, you need to adjust the light sensitivity.
Why is the picture not perfect when shooting indoors or under overcast sky?
You need to adjust the white balance.
Why is there a stripe interference when recording?
It depends on wrong settings of power supply frequency, try to set 50Hz or 60Hz according the local power supply frequency.
Why is there noise when recording?
Because of low battery, please make sure the DVR is fully charged.
What can i do when the dash cam system crashes or doesn’t boot up ?
Pull out the SD or TF card and press the power button; if it doesn’t work, use a toothpick or something pointed to poke the reset hole and then press the power button again.
The dash cam doesn’t boot up when connecting to car charger, why?
Make sure you are using the original car charger.
Why is the video incoherent when playing on the computer?
Install another video player or try a new formatted high speed memory card.